Customer Service Representative

Job Number: 1412

External Description: We are hiring for a Customer Service Representative; Bodycote offers:

Bodycote is offering a $1500 sign-on retention bonus!

• Paid holidays and 3 weeks of paid time off
• 401k with 100% company match of the first 5% contribution - 100% vested
• Medical, Dental, and Vision Plans for employees and family
• Full-time, 40 hours per week - but we are flexible!
• 8:00 am - 5:00 pm Monday - Friday

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Our staff are encouraged to develop their skills through professional career development and our in-house training resources.

At Bodycote what we do matters and as a member of our team, what you do matters too. Do you enjoy interacting with and supporting customer needs? Do you thrive in a fast-paced, multi-tasking environment? The Customer Service Representative is responsible for order entry, follow-up, status, and other daily communication with customers in coordination with sales and other staff. In addition, you will:

• Enter customer orders in the computer, assuring information is accurate
• Review Purchase Orders and contracts with discrepancies and follow up with clarifications via phone, email, or other communication
• Responsible for customer order follow-up and status
• Assist with scheduling as needed/required

We are seeking candidates with the following qualifications:

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident cardholders
• Education - High school diploma or equivalent
• Minimum one year experience in customer service or a related position preferably in a manufacturing environment
• Must demonstrate the ability to read, write, and effectively communicate the English language
• Knowledge and hands-on experience with computer applications including Microsoft Office and databases is required

Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

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Job Number: 4082-11080

Community / Marketing Title: Customer Service Representative

Location_formattedLocationLong: Wichita, Kansas US